Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems by Denise D. Quigley 0000-00-00 00:00:00

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by Denise D. Quigley
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Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems by Denise D. Quigley
Author
Denise D. Quigley
Publisher
RAND Corporation
Date of release
Pages
78
ISBN
9780833040022
Binding
Paperback
Illustrations
Format
PDF, EPUB, MOBI, TXT, DOC
Rating
3
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Book review

Describes the process whereby RAND worked with health plans to identify the specific issues of concern to them about the usability of the Consumer Assessment of Healthcare Providers and Systems (CAHPS¨) results for quality-improvement actions. Initiated in 1995, CAHPS establishes survey and reporting products that provide consumers information on health plan and provider performance.

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